OQI Resource Toolkit
The Office of Quality Improvement (OQI) at Carleton University offers a variety of services designed to enhance organizational effectiveness and support the university community. We provide change management support to ensure smooth transitions, along with customized facilitation and coaching.
OQI also focuses on promoting faculty and staff well-being, enhancing evidence-informed planning, and fostering learning and professional development. Our goal is to support the university by creating a healthier and more effective work environment through tailored workshops and strategic assistance.
We use Carleton University’s five-phase Benchmarking Model to implement best practices that enhance service delivery, foster continuous improvement, and streamline processes.
The Carleton Leader program unites current and emerging leaders for a dynamic development process, focusing on impact, self-awareness, and collaboration to advance the Carleton community.
We assist Carleton with change management by offering preparation, training, and communication, using process improvements, Lean methods, benchmarking, and workshops to ensure smooth transitions.
We offer a range of services to the university community to promote quality, including best practice research, focus group facilitation, in-depth interviews, personalized coaching, and tailored consultation to enhance effectiveness and drive continuous improvement.
We assist in planning, organizing, and facilitating retreats, workshops, and meetings, so you and your participants can focus on your specific issues and topics. We customize agendas to align with your goals.
Evidence-Informed Planning and
Decision-Making
OQI provides services that enhance evidence-informed planning and decision-making by engaging stakeholders, conducting research, and gathering data to help units define objectives and create actionable plans, ensuring decisions are based on reliable evidence for strategic alignment across the university.
We support Carleton faculty and staff with workshops, challenges, and programs aimed at enhancing physical and mental well-being, promoting healthy habits, social connections, and work-life balance.
Learning and Professional Development
We help Carleton University employees build skills and confidence to excel in their roles and support organizational success through targeted programs for faculty and staff.
We support organizational development by helping improve processes, structures, and culture, creating a healthier, more efficient work environment and fostering staff growth in skills and leadership.
We drive continuous improvement by streamlining processes from the customer’s perspective and customizing our approach to meet each team’s unique needs, ensuring tailored solutions that enhance organizational efficiency and effectiveness.
We support faculty, staff, and student-staff in their Service Excellence initiatives by understanding their unique customer service needs and developing tailored strategies to exceed expectations, fostering a positive service experience and a culture of excellence across the university.
Strategy Development and Implementation
We support units, departments, and teams in their planning efforts by helping define clear missions, set measurable goals, and develop strategies, objectives, and initiatives tailored to your unique needs and aspirations.
Contact Us for a consultation to identify the best tools for your needs.