Accusations of ‘unlawful’ conduct against local booting company
The BBB has given Nashville Booting an F rating and said the company has a pattern of similar complaints.
NASHVILLE, Tenn. (WSMV) - A local booting company is under fire for being accused of booting people illegally. This follows years of complaints against the company, and one man who was recently booted is pushing to make sure all other companies are following the rules.
Steven Knapp admits that he parked in an East Nashville lot late one night and didn’t pay.
“I didn’t see the sign over there because it is not lit,” Knapp said. “It is not big enough.”
Per city and state code, booting signs must be at least 18 inches wide and 24 inches high. The sign at the lot Knapp parked in was slightly smaller.
“Hey, if they will get you for parking here for 30 minutes, we will get them on a quarter of an inch,” Knapp said.
Not only is the sign not big enough, but Knapp said Nashville Booting Company’s permit had expired when they put the boot on his car.
“It is just annoying and it is illegal,” Knapp said.
Knapp’s case is far from the only one.
“Nashville Booting Company has not been as responsive to consumer concerns as we would like,” Robyn Householder with the Better Business Bureau (BBB) of Middle Tennessee said.
The BBB has given Nashville Booting an F rating and said the company has a pattern of similar complaints.
“Anytime you have a transaction that just doesn’t feel right, it is always a good idea to first contact the company,” Householder said. “If you don’t find a solution there then definitely let us know.”
BBB said people should always double-check to see if lots have a fee or are on private property. Meanwhile, Knapp is working to get refunded for his booting charges and filed a complaint with the Metro Transportation Licensing Commission.
“That is all I am asking for is honest conduct from these booting companies,” Knapp said.
We reached out to Nashville Booting for comment but did not receive a response. The MTLC disciplinary hearing is on Thursday, and we will be there to find out what the city decides.
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