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Computer Help Desk

Help and support

The Computer Help Desk provides information and advice to members of the university for most campus computing resources. The Help Desk also resolves problems and accepts work orders for computing equipment repair and network problems. When analysts are unable to provide instant answers, your query will be recorded and tracked in the Help Desk Online Management and Event Recording System (HOMER), which you can access any time for updates regarding your query or problem.

Who can use this service?

• Faculty
• Staff
• Students

How do I request or access this service?

Email: helpdesk@uvic.ca
Telephone: 250-721-7687
In person: Locations & hours

What is the cost for this service?

Information, advice, and initial problem resolution is provided free of charge. For other services, visit the Computer Help Desk website for details.

When is this service available?

The current Computer Help Desk hours and locations can be found on our locations and hours page.

How do I get help with this service?

For assistance with this service, please contact the Computer Help Desk:

Email: helpdesk@uvic.ca
Telephone: 250-721-7687
In person: Clearihue A037

• Related support
• Related services

How-tos

• Computer Help Desk information

• Application design
• Desktop Support Services
• Hardware repair
• Project management
• Request Tracker (RT)
• Training

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