Ways to contact us
The International Centre for Students (ICS) is located in the Jamie Cassels Centre, room B202d.
Our regular office hours are Monday to Friday, 9 a.m. to 4:30 p.m. (Pacific Time).
- if you are on campus, you can visit our office in person; no appointment necessary
- you can also reach us by phone at +1-250-721-6361 or by email at icsinfo@uvic.ca.
Please note:
- Gustavson School of Business (GSB) students should contact the GSB International team.
- Continuing Studies students should contact the Division of Continuing Studies.
Immigration drop-in advising
International student advisers (ISAs) are available to answer quick immigration questions Monday to Friday from 2-4 p.m. (Pacific Time), except during holidays or office closures.
How to access drop-in advising
Students meet with an ISA on a first-come, first-served basis via Microsoft Teams, phone or in person. To meet with an ISA for a short, same-day appointment:
Via phone or Microsoft Teams
- phone us at +1-250-721-6361 starting at 1:30 p.m. (Pacific Time)
In person
- visit the International Centre for Students (Jamie Cassels Centre, room B202d) starting at 1:30 p.m. (Pacific Time)
Prepare for your drop-in meeting
Make sure you have the following information ready:
- student number (V#) or UVic ONECard
- original or copy of your Canadian temporary resident documents (e.g., study permit, work permit, temporary resident visa) and passport
- any other relevant documents you have that may be needed for the consultation
- your list of questions
Note: Our ISAs cannot complete your immigration applications for you or advise on permanent residence (PR) programs. Students seeking immigration representation or PR consultations should consider hiring an authorized immigration representative.
Settlement advising
The Settlement advising team provides information and support for international students adjusting to life in Victoria and Canada. Settlement advisers can advise students on housing, healthcare, family resources, banking, and more. They also support students in navigating the transition to UVic and by facilitating connections to resources on campus and in the community.
To schedule an in-person, online, or phone advising appointment, please email icsinfo@uvic.ca or call +1-250-721-6361.
You can also visit the International Centre for Students (Jamie Cassels Centre, room B202d) to meet with a Settlement adviser between 9am and 4pm. Drop-in appointments are not guaranteed and are based on advisers' availability.
Exchange program advising
The Exchange team coordinates and supports student exchanges, incoming and outgoing, for undergraduate and graduate students in the Faculties of Fine Arts, Humanities, Science and Social Sciences, with over 80 partner universities in 29 countries around the world.
Exchange advisers are available to support and guide prospective and current exchange students on a first come, first-served basis.
To schedule an in-person or online advising appointment, please email goglobal@uvic.ca or phone us at +1-250-721-6361.
You can also visit the International Centre for Students (Jamie Cassels Centre, room B202d) between 9am and 4:30pm. Drop-in advising cannot be guaranteed and is based on advisers' availability.
Global Community
The UVic Global Community (GC) initiative provides opportunities and creates space for international and domestic students, staff and faculty to share perspectives, celebrate diversity, foster intercultural connections and cultivate an inclusive and globally-minded campus. To learn more about our programs, check out our website and join upcoming events and activities.
Global Community advisers are available to check-in with program volunteers and students by appointment. To schedule an in-person or online appointment, please email gcmentor@uvic.ca
Connect by email
When emailing us, be sure to use the email address on your UVic student record and include the following:
- your student number and full name
- your country of citizenship, study permit expiry, passport expiry
- where you are currently residing (in Canada or elsewhere)
- a full list of your questions
Legal notice
CICC licensee obligations and complaints process
As Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs), UVic International Student Advisers are regulated by the College of Immigration and Citizenship Consultants (CICC). As such, they are subject to the Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees, but the obligations set out in sections 23 (requirement to enter into a written consultation agreement) and 24 (requirement to enter into a written service agreement) do not apply.
The College reviews, investigates, and resolves complaints about RCICs and RISIAs who may have:
- Failed to comply with the Code of Professional Conduct
- Been incompetent
For more information on the College’s complaints process, visit the College of Immigration and Citizenship Consultants website.
UVic complaints process
If you would like to make a complaint to the University of Victoria about the services you have received from the International Centre for Students (ICS), please contact the ICS Associate Director at icsinfo@uvic.ca.
You may also seek support through the following channels:
- Office of the Ombudsperson
- Complaints of discrimination and harassment and/or sexualized violence can be brought directly to the Equity and Human Rights office. The office provides confidential consultations, informal and formal resolution options under the Discrimination and Harassment and Sexualized Violence Prevention and Response Policy, as well as support options to all students, staff and faculty.